We want you to be happy with your Livpure product. This policy explains when a product can be returned or replaced and how refunds are paid.
Damaged, defective or wrong product
If the product arrives damaged, is defective on installation, or is not what you ordered, tell us within 7 days of delivery. After inspection by our technician we will repair, replace or refund it at no cost to you.
Change of mind
An unused product in its original, unopened packaging can be returned within 7 days of delivery. Products that have been installed or used cannot be returned for change of mind. Delivery and installation charges, where applicable, are not refundable.
Cancelling an order
You can cancel free of charge any time before the product is dispatched. If you already paid by bKash or Nagad, the full amount is refunded.
How refunds are paid
Approved refunds are paid within 7–10 working days to the original payment method — the same bKash or Nagad number, or by bank transfer / bKash for Cash on Delivery orders.
After 7 days
Faults that appear later are handled under the product warranty — see our Terms & Conditions.
How to request a return
Bit & Byte solutions ltd
House-22, Road-30, Sector-7, Uttara, Dhaka-1230
Phone: 09612-365365 · Email: support@livpurebd.com